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Trustguide

Method(s) Used


Name of person who posted the project:

Edward Andersson

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Location of project:

United Kingdom


Date when the project started:

2005


Date when the project ended/project ongoing:

2006


Background to project:

Trustguide follows on from work undertaken by the Government?s Foresight project concerning Cyber Trust and Crime Prevention. British Telecom (BT) and Hewlett-Packard (HP) were clearly well
positioned to conduct research in this arena.
One of the key cross-cutting themes that emerged from Trustguide was that people are sceptical about claims of security in ICT and the issues of risk, responsibility and restitution were high on the agenda for consumers. Such concerns have a negative impact on the take-up of services. For example, despite the relatively high proportion of UK households online, only 38% of people used an e-government service in 2006 (the same as the previous year), which compared unfavourably with Canada where 68% of citizens used e-enabled Government services.

HP and BT carried out the project with assistance from Plymouth
University Information Security & Network Research Group and Knowledge West


Purpose of project:

The aims of the Sciencewise-funded part of the project were to:
engage members of the public in CT issues establish a dialogue between those who use and shape technology to enhance cyber trust
produce and champion guidelines for those engaged in the research,
development and delivery of ICT about how cyber trust might be
enhanced

Project activities:

This was accomplished through:
  • semi-structured facilitated workshops employing a mix of ?hands-on? experience and discussions based on relevant topic areas
  • an online forum enabling groups to comment on the workshop outcomes of other groups
  • producing a summary and final report containing recommendations
    and guidelines highly relevant to Government, industry and the public
    sector market

Number of participants: 300 at 29 workshops


Project results:

The project revealed core cross-cutting themes and these have been developed into a set of guidelines designed to be accessible to, and used by educators, policy makers and service providers alike. The guidelines address issues concerning education, the value of
experimentation, restitution measures, guarantees, control and increased transparency in the use of personal data, and openness.

The project highlighted the need to understand the deeper social context and the attendant risks and benefits for the development and delivery of trustworthy ICT.

Key impacts

  • Influenced House of Lords inquiry into personal internet security
  • Influenced Lords Constitution Committee on the impact of
    surveillance and data upon privacy of citizens
  • BT and HP project managers presented at industry events in UK,
    Australia and America
  • Led to Trustguide2, funded by HP, involving further public dialogue

Contact details:

Dr Hazel Lacohee, BT
Email: hazel.v.lacohee@bt.com
Tel: 01208 881 033

Stephen Crane, HP
Email: stephen.crane@hp.com
Tel: 0117 312 9091
Website: www.trustguide.org.uk/

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