WebchatBrief Description:‘Real time’ webchats are based on instant messaging (e.g. MSN). This is a new and informal way to engage and gather information from different stakeholders and answer specific questions they may have. Participants are specifically invited to contribute to the discussions, but normally anyone can observe the proceedings online even if they cannot contribute. Description:Webchats are discussions held online with a small group of pre-selected participants who are given a distinct login and password. The webchats are readable by anyone but registration is normally required to contribute and may be restricted to certain groups or stakeholders. They are often used by Ministers to engage a key group of stakeholders on a topic that concerns them and to gather experiential feedback on policies rather than being a formal consultation. Webchats normally run for an hour and are held at a pre-determined time. A Minister or senior officer will answer questions set by participants. There is normally a moderator who will check questions and comments before allowing them to be posted. Used For:Online engagement of a small group of users or stakeholders on a specific issue. It is done in ‘real time’ which makes it feel more like an event and more personal contact with the Minister. Other interested parties can observe the proceedings while they are happening as well, or refer back to the webchat as the information is available online after the event. Suitable participants:Normally a Minister or high level civil servant will invite a number of key stakeholders or a specific group of people to join the discussions.
Cost:Low
Time Requirements:One hour acutal 'webchat' time normally plus preparation of material and IT support beforehand. Senior official will need to be present for the webchat as well as a moderator
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Related Methods
Restrictions In UseNone known. Further Informationhttp://www.number-10.gov.uk/output/Page11249.asp |
Popular Methods
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