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Resource Name: Cabinet Office - Power in People's Hands

Resource URL: http://www.cabinetoffice.gov.uk/strategy/publications/world-class-public-services.aspx

Resource Description: This report presents the findings of a Strategy Unit study, which involved interviewing 50 academics, public servants and other experts from around the world. The report highlights more than 30 case studies from 15 countries. It emphasises that innovation and productivity come from forging stronger relationships with citizens.